How automation can solve the problem of restaurant staff shortages

Restaurant owners are concerned about a shortage of restaurant workers. Staffing problems in the restaurant and food industries continue to be a problem. Now that summer is over, the problem has worsened as seasonal students return to school. Due to the rise of the Delta variant of COVID-19, more people and workers are testing positive.

While every industry is affected by a labor shortage, the restaurant sector has been especially hard. Additionally, restaurant operations are affected by labor shortages. The National Restaurant Association‘s 2021 Mid Year State of the Restaurant Industry Update shows that despite the consistent job growth trend in the first half of the calendar year, there are still approximately 1 million jobs or 8% below pre-pandemic levels.

Automation will not result in the loss of human jobs or the end of human connections. The experience of dining out is still the most important aspect. Technology will allow restaurants to automate some operations and move workers to places where they can still give a personal touch.

4 Ways Automation Solves Restaurant Staff Shortage Problems

This is how automation can solve the problem of restaurant staff shortages.

Operation Streamlined FOH and BOHIt are easy to hire staff, but it can be difficult to keep good employees. Restaurants can be distinguished by offering competitive wages and a friendly working environment. Many restaurant owners need to find enough qualified staff. They also need to find qualified staff to fill in the gaps left by senior or specialized employees. It is expensive to hire, train, and retain their replacements.

However, automation does not mean that people will be eliminated. It’s all about using technology for repetitive tasks and streamlining restaurant workflows. It’s not necessary to be worried about brands committed to providing excellent customer service.

Efficient Food Delivery

High-tech restaurants have the potential to revolutionize how diners order take-out food. Sometimes, waitstaff or kitchen staff can double their duties by delivering take-out orders to clients while they wait.

Postmates is a food delivery and grocery service with 550 locations in the United States. They have now unveiled Serve, an automated delivery robot. According to Postmates, the robot can transport 50 pounds and has a 30-mile range. It can perform about a dozen deliveries per day. First, the robot will make deliveries quicker by moving on the sidewalk and avoiding traffic. Orders are placed in safe lockers that customers and delivery drivers can pick up as soon as ready. This allows employees to concentrate on other tasks. Restaurants can optimize their order fulfillment processes by using the data from these lockers.

Smooth Kitchen Workflow

More mistakes are more likely to occur in a busy kitchen. The kitchen can run more efficiently if the order-taking process is automated via tablets placed at each guest’s table. A kitchen display system can also be a time-saver, as it calculates cooking time and displays prompts for additional meals.

This will ensure consistency between cooks and across an enterprise chain of restaurants. As a result, human error and miscommunication would be reduced. According to research, customers’ expectations regarding interacting with restaurants have changed. Customers want to have a seamless experience, quality service, and convenience from beginning to end.

Self Ordering Kiosks

In recent years, self-ordering kiosks at fast-food and casual restaurants have become more common. However, independent eateries have been much more reluctant to adopt this self-service technology than Paneras and McDonald’s.

Independent businesses are reconsidering self-ordering kiosks after the COVID-19 pandemic. What was once considered impersonal and expensive equipment is now cost-effective. It also helps to reduce face-to-face interactions while keeping guests safe from the coronavirus.

Restaurant owners can improve their day-to-day operations and address workforce issues by investing in a more effective and efficient technological solution. They can also take a break from critical operations management. Automation is key to the future of the restaurant industry. Automating processes is a must for restaurants to stay ahead of market trends and customer demands.

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